Web & Platform Solutions
Enterprise websites, portals, CMS, membership platforms and campaign microsites, with a focus on information architecture, maintenance workflows and clear conversion paths.
Enterprise Solutions for Hong Kong
Integrate Systems, AI & Operations — Making It All Work for Hong Kong Businesses
We help businesses consolidate websites, internal systems, document knowledge, access controls and AI tools into a sustainable way of working — not just another add-on feature.
- Align workflows and roles first, then decide how systems and AI fit in
- Roll out in phases: websites, forms, documents, CRM, knowledge base, automation
- Built around how Hong Kong teams actually collaborate — with proper handover, access control and ongoing maintenance
Core Capabilities
Four Clear Capability Areas
From web platforms to internal workflows, AI applications to digital operations support, we design solutions around real business needs — not by stacking tools.
System & Application Development
Purpose-built for internal administration, cross-department workflows, integration requirements and custom web apps — building more reliable work systems.
AI & Intelligent Solutions
Focused on AI knowledge assistants, private AI agents, document processing and workflow integration — centred on deployable enterprise applications.
Digital Operations & Marketing Support
Website content operations, SEO support, campaign landing page support and follow-up workflow coordination — helping teams sustain results over the long term.
Our Products
Self-Serve SaaS Tools — Built from 20 Years of Enterprise Delivery
In addition to custom IT services, we build self-serve platforms from the same technology stack. Use proven tools independently — no custom project required.
Email Marketing
SendPromotion.Email
Email + Lead Intelligence + AI Campaign Targeting
SMS & MMS Marketing
SendSMS.click
SMS & MMS campaigns with real-time tracking
Live Chat & AI Agent
Webetter Chat
Live chat with AI agent for websites
AI Workflow Automation
HumanLevelUp
AI that does real work — workflows with triggers, tasks and connectors
Client Projects & Service Experience
Organisations & Project Types We've Served
Start by looking at the organisations and projects we've supported to quickly understand iGears' typical scope of work. Examples span enterprise, education, healthcare, NGO, public sector and church organisations.
Fubon Fund Management
BEA Union Investment
Defining Education
World Vision
Yan Fook Church
Sha Tin Council
Online Ticket Support System (Hospital)
BEA Union Investment
Jin Bao Bao Holdings Limited
Hong Kong Man Sang Kindergarten & International Nursery
AVS (Agency for Volunteer Service)
Mong Fook Church
AI Applications
Practical Enterprise AI — Within Controlled Workflows
Our AI solutions focus on knowledge assistants, document processing, workflow automation and access-controlled environments — ensuring AI works within your existing processes rather than as a standalone tool.
AI Knowledge Assistant
Deploy enterprise knowledge bases with internal document search, auto-replies and FAQ assistants — with clear answer sources and traceable results.
Private On-Prem AI Agent
For organisations requiring data privacy — deploy AI agents within controlled on-premise or private cloud environments.
AI Document Processing
OCR extraction, document classification, data routing and workflow handover — reducing repetitive manual entry.
Workflow Automation
Approvals, enquiry routing, cross-department handover and progress tracking — automating repetitive operational steps.
Industry Solutions
Solutions Tailored to Your Industry
Education Institutions
Course websites, CMS, online enrolment, FAQ/AI assistants and internal workflows for schools, universities and training centres.
NGO & Non-Profit Organisations
Enquiry workflows, service record systems, event management and digital operations for social service agencies.
Medical & Professional Services
Appointment booking, patient record workflows and service management systems.
Listed Companies & Enterprises
Corporate websites, IR sections, internal systems, compliance support and cross-department workflows.
Churches & Ministry Organisations
Church websites, event information management, registration forms and content update workflows.
Featured Cases
Real Project Directions & Delivery Approach
Web & Platform Projects
Restructure information architecture, CMS, portals and content workflows, making it easier for teams to update and manage.
System & Workflow Projects
Convert forms, approvals, document handovers and cross-department processes from manual tracking to visible, traceable workflows.
AI & Operations Projects
Integrate knowledge Q&A, document processing and enquiry routing into websites, WhatsApp and internal follow-up workflows.
Featured Cases
Real Project Directions & Delivery Approach
Each case follows a consistent format — Original Problem → Solution Approach → Outcome Direction — so you can quickly understand how we work.
Education Institution
Education Institution — AI Knowledge Assistant
Problem
Repetitive course enquiries consuming significant staff time.
Direction
Deploy a knowledge base to handle FAQs, integrated with website and WhatsApp.
Outcome
Reduced frontline enquiry volume, improved response consistency.
NGO & Non-Profit Organisation
NGO — Website & Enquiry Workflow
Problem
Enquiry information scattered across email, forms and phone records.
Direction
Consolidate enquiries into a unified workflow with status tracking.
Outcome
Better tracking, faster response times, clearer team handover.
Listed Companies & Enterprises
Enterprise — Document Processing & Workflow
Problem
Manual document handling with repetitive data entry across departments.
Direction
AI-assisted document intake, classification and routing.
Outcome
Reduced manual work, improved accuracy and traceability.
Why iGears
Why Work With Us
Since 2004
Based in Hong Kong since 2004 — we understand local business operations.
Practical Delivery
We plan solutions around your existing team structure and workflows.
Phased Rollout
Phased rollout approach — start small, scale gradually.
Post-Launch Support
We emphasise handover, documentation and long-term maintainability.
Latest Insights
Recent Articles & Perspectives
Explore our latest thinking on enterprise systems, AI implementation and digital operations.
Why We Built SendPromotion.Email: What 20 Years of Enterprise eDM Taught Us
After helping 100+ Hong Kong organisations run email campaigns since 2004, we kept hearing the same thing — teams wanted a tool they could use themselves. So we built one.
AI Knowledge Base Is Not Just a Chatbot: 5 Questions to Clarify Before Implementation
Clarify document sources, access controls, answer traceability and update workflows before implementation — five key questions for enterprise AI knowledge bases.
Where Should You Start with Workflow Automation?
Identify the right starting point for workflow automation — high-impact, repetitive processes to automate first.
Ready to Discuss Your Project?
Whether you're exploring AI, rebuilding your website, or streamlining internal workflows — we're happy to start with a conversation.