Enquiry & Service Workflows
Consolidate enquiries from web forms, phone, email and WhatsApp into a single tracking system with status updates and team handover.
NGO & non-profit · delivered for World Vision Hong Kong and the Agency for Volunteer Service
Digital Solutions for NGOs & Non-Profit Organisations
We help NGOs and non-profit organisations in Hong Kong plan and implement practical digital systems — from enquiry workflows and service record management to event coordination and content governance.
- Service enquiries arriving through multiple channels with no unified tracking
- Case records and service data maintained in spreadsheets with limited access control
At a glance
How does iGears support this sector?
We help NGOs and non-profit organisations in Hong Kong plan and implement practical digital systems — from enquiry workflows and service record management to event coordination and content governance.
- Typical scope
- Service enquiries arriving through multiple channels with no unified tracking · Case records and service data maintained in spreadsheets with limited access control · How We Help
- Delivery approach
- We clarify goals, current workflows, data, permissions and integrations before phased design, validation, rollout and handover. Final scope is confirmed during discovery.
How We Help
Service Record & Case Management
Structured systems for recording service interactions, tracking case progress and managing follow-up actions.
Event & Activity Management
Online registration, approval workflows, resource booking and attendance tracking for programmes and events.
Website & Content Governance
Clear, maintainable websites with content update workflows.
Reporting & Data Consolidation
Dashboards and reporting tools that pull from your operational data, reducing the need for manual spreadsheet compilation.
NGO Clients We've Worked With
Including: World Vision, Agency for Volunteer Service (AVS), Caritas Family Service, HKCSS, Zion Social Service, ELCHK Social Service, and others.
Client Case StudiesCommon Challenges for NGOs
Service enquiries arriving through multiple channels with no unified tracking
Case records and service data maintained in spreadsheets with limited access control
Event registrations handled manually, making coordination time-consuming
Book a Consultation
We help NGOs and non-profit organisations in Hong Kong plan and implement practical digital systems.
Frequently Asked Questions
Yes. We specifically design for organisations with limited IT capacity. Systems are built to be maintained by non-technical staff with clear documentation.
We use a phased approach so you can prioritise the most impactful areas first and expand when budget allows.
Dashboards and reporting tools that pull from your operational data, reducing the need for manual spreadsheet compilation.
Clear, maintainable websites with content update workflows — designed for teams with limited technical resources.
Ready to organise NGO web or service flows?
Start with content updates, donation/service information or form follow-up. We will suggest a practical next step for lean teams and handover needs.