Must Copilot licences be purchased through iGears?

The service is designed around iGears CSP licensing. If another channel supplies the licences, contact us first to confirm tenant access, support boundaries and whether coaching or integration can be scoped separately.

What is included in the two monthly hours?

Prompt and use-case review, practical problem breakdown, work-pattern improvement and the next round of tests. Larger integration or development is scoped separately.

Will SharePoint or Teams integration expose everything to everyone?

It should not. Copilot follows Microsoft 365 permissions, so sharing and content ownership must be reviewed before rollout to avoid amplifying overly broad access.

What is the monthly fee?

The quotation states the amount based on licence count, coaching audience, knowledge integration and reporting scope. Licence fees, service fees and one-off clean-up work are separated.

Can we stop or reduce users?

Adoption Care and the Microsoft licence commitment are handled separately. Service changes follow the quotation; licence cancellation follows the commitment and 168-hour rule accepted at ordering.

Copilot Adoption Care · ongoing adoption support

Go beyond buying licences—keep Copilot useful and used

Copilot Adoption Care is an ongoing service for Hong Kong teams receiving their licences through iGears and moving beyond the initial trial. It turns practical use cases, coaching and measurement into a monthly operating habit; the monthly amount and user or integration scope are stated in the quotation.

Put licensing, monthly coaching, knowledge integration and quarterly outcome review into one operating rhythm.

Copilot CSP licensing supplied through iGears
Two hours per month for prompt coaching and use-case review
Teams and SharePoint knowledge integration
Quarterly outcome report

Request an Adoption Care quotation 10-minute AI readiness assessment

At a glance

What does this service include?

Put licensing, monthly coaching, knowledge integration and quarterly outcome review into one operating rhythm.

Typical scope: Copilot CSP licensing supplied through iGears · Two hours per month for prompt coaching and use-case review · Teams and SharePoint knowledge integration
Delivery approach: We clarify goals, current workflows, data, permissions and integrations before phased design, validation, rollout and handover. Final scope is confirmed during discovery.

Monthly service

Manage four parts from licensing through adoption

The monthly quotation reflects user count, knowledge integration, coaching audience and reporting scope. Third-party licence terms and service fees are shown separately.

Copilot CSP licensing

iGears supplies and manages licences against the confirmed Microsoft 365 tenant, user count and commitment term.

Two hours of monthly coaching

Improve prompts, work patterns and review using real approved examples rather than generic feature demonstrations.

Teams and SharePoint knowledge

Organise sources around existing permissions, content owners and update cadence so broad sharing is not amplified.

Quarterly outcome report

Summarise activation, use, verified examples, efficiency direction, risk and the next quarter’s priorities.

Adoption rhythm

Improve monthly and make a quarterly decision

Collect real use cases

Department owners submit successful, failed and human-assisted examples.

Monthly review and coaching

Use the two hours to improve the highest-frequency scenario, prompt, permission or hand-off.

Adjust knowledge and workflow

Update SharePoint or Teams content, data ownership and approved use where needed.

Quarterly report and decision

Management reviews adoption, outcome, risk and licence allocation, then retains, adjusts or expands.

Governance baseline

Manage permissions and accountability alongside adoption

Respect Microsoft 365 permissions

Review SharePoint, Teams and file sharing first; do not use Copilot to hide existing permission problems.

Review sensitive output

Named people confirm external content, management decisions, contracts and personal-data work.

Adjust licences by evidence

Use quarterly evidence to add or remove allocation instead of licensing the whole organisation at once.

FAQ

Frequently asked questions

Common questions about licensing, coaching, knowledge integration, monthly fees and exit.

Turn Copilot from a purchase into a sustainable work pattern

Share your licences, departments, SharePoint or Teams setup and adoption goal; iGears will outline the monthly scope and first-quarter plan.